Corporate Client
As part of our ongoing service agreement with a major corporation, Maestro provides support for their teams’ entire digital infrastructure. Our systems engineers and support agents provide full-spectrum IT support, managing all backend tasks and serving as a help desk for users, at a lower cost than a permanent in-house support team.
Maestro implemented a ticketing system and multiple alternative points of contact for our client to get in touch with our help desk technicians, ensuring minimal response times during business hours. Our technicians have direct access to user systems to solve issues and offer guidance, backed up by a strict confidentiality policy and service level agreements. Users have easy access to the troubleshooting and assistance they need to keep working. We also coordinate with the HR team to provide quick onboarding and offboarding when an employee joins or leaves the company, and we track the company's physical assets to keep data secure and budgets under control.
Maestro manages the client infrastructure to keep their systems secure and up-to-date. We research software packages that best meet our client's needs and handle licensing and deployment, ensuring that client teams have the digital resources they need to work at peak efficiency. We have implemented Single Sign-On to make access quick and easy. Our service delivery team coordinates hosting, maintenance, and development of cloud services and client websites to keep core services accessible. Stakeholders receive monthly reports on the status of security policies, help-ticket response time, and the results of security audits.
Combined, Maestro’s IT support and management services keep our client secure and cutting-edge with minimal time investment.
Private Equity Client
In a six-month sprint, Maestro spearheaded the rapid development of a global enterprise for a major private equity client.
Building a high-performance team of 85 professionals across three continents, we defined roles, recruited top talent, and established payroll functions in multiple countries.
To support operations, we secured office space in India and London, negotiating leases for 42,000 square feet facilities with expansion options. We equipped the team with over 100 desktops, servers and network, and other IT assets, including critical software licenses such as github, Microsoft, cisco and several vendors. Business processes, workflows and asset management was streamlined through AssetPanda, ensuring efficient tracking and control.
Ultimately, we successfully integrated the new company into the client's portfolio as a subsidiary, delivering a complete, end-to-end solution.
The overall delivery was sharp, precise and on-time. The Private Equity Client is currently working through the asset and generated high value from the project.
Municipal Client
In a multi-year IT services engagement, Maestro served the municipal government of a major state capital. During that time, we provided the city with not only basic management and overall operations of IT systems, but also extended our services wherever necessary in order to bring the capital completely up to national standards.
Among our primary tasks, we provided full time-sensitive tech support, directly receiving work orders and support tickets, handling all troubleshooting and new installations; coordinated service across over 20 locations; procured and managed all hardware related to the IT infrastructure; maintained a separate private network for the police department and the court system, each of which had their own individual networks; standardized all deployed hardware and systems; coordinated auctions for old hardware, helping the city demonstrate efficient management of fiscal resources; and re-organized and updated all city databases.
Maestro monitored and managed all IT compliance issues. For example, we organized and executed the upgrade of the entire network infrastructure, successfully removing federally-prohibited Huawei switches and replacing them with the latest top-of-the-line equipment.
At the end of our engagement, the city was fully upgraded and capable of self-monitoring and self-management, with state-of-the-art hardware and procurement systems.
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